Website Privacy & Cookie Policy

When you visit the CMHS website, certain technical information may be collected automatically by our website platform. This may include:

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• Information about your browser and device;

• IP address;

• Date and time of your visit;

• Pages visited; and

• Technical information required to operate, secure and maintain the website.

CMHS does not intentionally collect personal information through the website unless you voluntarily provide it, such as when contacting us or submitting information through an online form.

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CMHS retains aggregated website analytics for as long as reasonably necessary to evaluate website performance, communications and outreach. Information that is no longer required will be securely disposed of in accordance with CMHS retention practices.

Information collected through the website may be used to:

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• Operate and maintain the website;

• Support website security;

• Identify and resolve technical issues;

• Improve website performance and accessibility;

• Understand general website usage; and

• Improve CMHS communications and online services.

• CMHS does not sell website visitor information.

CMHS will obtain consent where required before collecting, using or disclosing personal information or using non-essential cookies or similar technologies.

The CMHS website uses cookies and similar technologies provided by our website platform, Wix, to support essential website functions.

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These technologies may be used for purposes such as:

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• Maintaining website sessions;

• Supporting website security;

• Preventing unauthorized activity;

• Supporting website performance and caching; and

• Maintaining website functionality.

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Some cookies and similar technologies are necessary for the website to function properly.

CMHS does not currently use the website to deploy advertising or social-media tracking pixels such as Meta Pixel or TikTok Pixel.

CMHS may use website analytics to understand how visitors use our website and to improve our online services and communications.

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Analytics may include information such as website visits, page views, traffic sources and interactions with website content. ​CMHS does not use website analytics to identify individual clients or to collect personal health information.

Some areas of the CMHS website allow visitors to submit information electronically.

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Information submitted through an online form is used for the purpose identified at the time of collection.

Where an online form involves personal health information, CMHS's Privacy Policy and applicable privacy legislation govern the collection, use, disclosure, retention and protection of that information.

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Individuals should only provide information that is requested or reasonably necessary for the purpose of the form.

The CMHS website may contain links to websites or services operated by third parties. CMHS is not responsible for the privacy practices, content or security of external websites. Visitors should review the privacy policies of external websites before providing personal information.

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Where third-party content or services are embedded on the CMHS website, those third parties may collect information in accordance with their own privacy practices.

CMHS maintains social-media accounts to communicate with clients, families, community partners and the public.

Interactions with CMHS through social-media platforms are subject to the privacy policies and terms of those platforms.

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CMHS does not control how social-media platforms collect or use information about individuals who interact with their services.

CMHS takes reasonable administrative, physical and technical measures to protect information within its custody or control against unauthorized access, use, disclosure, alteration, loss or destruction.

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Website security measures may include security features provided by our website platform and other technical safeguards.

This notice does not replace CMHS's Privacy Policy governing personal health information.

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Personal health information collected, used or disclosed by CMHS is handled in accordance with applicable privacy legislation, including the Personal Health Information Protection Act (PHIPA).

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For more information, please see our Privacy Policy.

CMHS may update this Website Privacy & Cookie Policy periodically to reflect changes to our website, technology, services or privacy practices.

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The most current version will be published on the CMHS website.

Questions or concerns regarding website privacy may be directed to:​

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Communications & Executive Support Specialist

250 Sidney Street Suite 203

Belleville, ON K8P 3Z3
Email: communications@cmhs-hpe.on.ca
Telephone:  613-966-3100
Toll Free: 1-844-462-2647​

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For concerns relating specifically to personal health information, please refer to the CMHS Privacy Policy.